Terms of Service
Last Updated: January 07, 2026
Welcome to Trip Zip. These Terms of Service ("Terms") govern your access to and use of Trip Zip's website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully before using our platform.
1. Acceptance of Terms
By creating an account, making a booking, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.
Important: You must be at least 18 years old to use our Services. By using Trip Zip, you represent and warrant that you meet this age requirement.
2. User Accounts
2.1 Account Registration
To access certain features of our Services, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Maintain the security and confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities under your account
2.2 Account Security
You are solely responsible for maintaining the confidentiality of your account and password. We recommend using a strong password and enabling two-factor authentication when available. We reserve the right to suspend or terminate accounts that violate these Terms.
3. Booking and Payments
When you make a booking through Trip Zip, you agree to the following:
- All bookings are subject to availability and confirmation
- Prices are displayed in USD unless otherwise stated
- Full payment is required at the time of booking
- You are responsible for ensuring all travel information is accurate
- Additional fees may apply for changes or modifications
- Payment is processed securely through our payment partners
- Prices may change without notice until booking is confirmed
Note: Once payment is processed and booking is confirmed, the price is locked for your reservation. Refunds are subject to our cancellation policy.
4. User Responsibilities
As a user of Trip Zip, you agree to comply with all applicable laws and regulations. You also agree not to:
Prohibited Conduct
You must not use the Services to engage in unlawful, harmful, or abusive behavior. Prohibited conduct includes harassment, fraud, and misuse of the platform.
Content Removal
We reserve the right to remove content that violates these Terms or applicable law without prior notice.
Account Integrity
You are responsible for maintaining the security of your account and must notify us immediately of any unauthorized access.
5. Intellectual Property Rights
All content on Trip Zip is the property of Trip Zip or its content suppliers and is protected by international intellectual property laws.
6. Cancellation and Refund Policy
Full Refund
Cancellations made more than 30 days before travel date: 100% refund minus processing fee ($25)
Partial Refund
Cancellations made 15-30 days before travel date: 50% refund of total booking amount
No Refund
Cancellations made less than 15 days before travel date: No refund available
Special Circumstances
Individual services may have different policies. Please review specific booking terms.
7. Limitation of Liability
Trip Zip provides Services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Services. To the maximum extent permitted by law, Trip Zip shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Acts or omissions of third-party service providers
- Force majeure events (natural disasters, pandemics, political unrest)
- Technical failures or interruptions of Services
- Travel delays, cancellations, or changes by providers
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Dispute Resolution
9.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions.
9.2 Arbitration
Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.
10. Third-Party Services
Our Services may contain links to third-party websites, services, or content. We are not responsible for the content, accuracy, or practices of third-party sites.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
12. Termination
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including breach of these Terms.
13. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trip Zip regarding the use of the Services.
Contact Us
If you have questions or concerns about our policies or data practices, please contact us:
Email: hello@tripzip.ai
Phone: +372 651 0329, +971 56 380 9732
Address: Tallinn 10145, Estonia | UAE: 775 Erica Townhouse, Al Zahya, Ajman Uptown, Mohammed Bin Zayed Road, Ajman
By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
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